“Most casual BI users can't translate a business question like "What is the value of our sales pipeline in the first half of the year?" into the technical language of SQL, MDX, and multidimensional data manipulations. Fortunately, this is about to change. Semantra, a relatively new entrant on the information access scene, specializes in this functionality. Rather than learn an entire application, a sales rep might be able to just type into a search text box a sales question in the form of a statement like "list accounts scheduled to close before July 2008" to generate a list of opportunities from a customer relationship management (CRM) system.”
Boris Evelson and Matthew Brown
Forrester: Search + BI + Unified Information Access
Services
Semantra offers a wide range of professional and technical services to ensure your successful implementation. We have built our success by delivering high quality services at all stages of the customer relationship. Our services team focuses on making sure we understand your business and the precise results you are expecting from your investment with Semantra. Our consultants have the insight and expertise to
help you achieve your business goals with the deployment of our solution while reducing the deployment time and total cost of ownership.
Implementation Services
To help you maximize your Semantra solution within your work environment, our professional services team offers a variety of implementation services. From needs analysis to implementation strategies, we are dedicated to delivering exceptional solutions that give your company a competitive edge. Our methodology includes project management and consulting, that provides for a smooth, fast and accurate implementation that is adapted to your company’s business needs. The results ensure a quick ROI on your Semantra technology investment.
Training
Semantra provides a variety of training options including classroom training at your site or ours. Curriculums are tailored to make sure your employees fully understand how to maximize our solution. Since the solution itself is easy to use, training can generally be completed in only a few days.
Support
Being a leader in natural language search technology is more than just designing and implementing services. It’s about offering services that support, educate, and drive excellence. Nowhere is this leadership more apparent than in our commitment to unparalleled support.
Our quality support infrastructure is available 24/7, 365 days a year, if required. Be assured that our team of trained specialists can deal with any issue that you may experience. Our system provides up-to-the-minute tracking of all issues to ensure proper handling of your needs, and quick escalation when necessary.